Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopenshopping.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shopenshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@shopenshopping.com
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Purchased for my niece for her 1st birthday and she loves it! Hugged it immediately after opening and carries all around. Super soft and it’s peakaboo is super cute.
I’ve been wanting this for my baby since before she was born. The minute I saw it I knew she would love it. She’s 4 months now, we just received it this morning and she’s been playing and screaming at it all morning so far she likes it.
I bought this for an almost 3 year old for Christmas and now I want to write a feedback. This little elephant has quickly become a favorite buddy. His fur is amazingly soft, his ears are very flexible (they will not be easily broken if your child bends them) and his voice is so sweet. The sound quality for the voice is great, and the volume is not too loud like some toys. This is the perfect gift for any occasion!
I bought 3 of these they are absolutely adorable two are for my grandchildren I seriously couldn’t stop playing with them but had to make myself stop so I didn’t wear out the batteries before the kids got time for birthday. They are very soft.
This thing is so dang cute!! My daughter loves it, even though it's a gift for someone else. I do think it's a little high priced but if it lasts a long time then it's worth it. Durable, soft, clear and loud sound. Batteries included which is a plus! I recommend!!
My four-month-old loves this elephant I thought he would get bored but it still occupies him two months later. We love our flappy the elephant.
I found this elephant on lightening deal and it had great reviews. I decided to get it for my newborn and she loves it. I use it for when I change her diaper. it sings a song and also plays hide and seek. It's ears come down over its eyes and then back to normal. It is very cute and babies love it! It is a decent size as well.
So far so good. It’s soft and cute. I will probably buy it for future baby gifts.
One of the cutest toys I have bought. Purchased for granddaughter and she loves it! Her Mom always says, "hey, baby" to her so it amazed her. She loves the ears moving.This is second product review I have sent. Grandbaby plays with this all of the time and she loves it! It is also holding up nicely. She likes to put her face between the ears while it is playing.The most favorite toy I have bought in a very long time. It is so sweet.
So cute! Wonderful quality and tons of fun for the little one!
We love Flappy! It was so fun watching my son discover Flappy — he’s really captivated by it. I also enjoy singing along. It’s nice because it doesn’t stay on too long. Also, it can be shutoff at any point, your not forced to have it play to the end once it starts.
This thing is so adorable my daughter doesn't stop pushing the button! Will have to buy another soon as a gift!
Super fun, i bought it for my expected baby, every thing was as description, i am sure my baby will love it.
So adorable!! Waaayyy cuter than I thought it would be. Got it for the baby but all the kids were playing with it. Very cute, would make an excellent gift.