Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopenshopping.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shopenshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@shopenshopping.com
It's been a long time. The order was made on 3.12.2019. Received 07.92.2020. I no longer waited for it, especially in general form.
Beautiful Cup. Heavy.
The girl of 20 years was delighted with the mug. I, a person of 40 years, treated calmly)) Gypsy gilding. But made relatively high quality. Everything is glued and painted. Even a butterfly from the inside. On the cup holder you can see traces of the molding (?). Spoon flat. Metal, but light. A small turquoise napkin is silicone. Very, very long shipping. Despite being paid. The store on the contact goes)) good, and he also suggested that local delivery slows down.
Very beautiful. As a gift, put a silicone mat and a cloth to wipe. Very reliable packaging.
Exactly like advertised. Very happy, I will make a set
I ordered the 2nd time. The first brought to the house in 3 days, the second through the mail in 2 months. Worried about integrity. But everything came whole-unharmed. Seller recommend!!!
The mug is awesome beautiful, heavy, because of the good packaging there is not a single scratch, thanks for the gift, the product and the store recommend
Beauty indescribable!!! Very neat, heavy in weight, in the hand sit well, the handles are comfortable, I recommend the store!!
Beautiful!
Long shipping, packaging is good, mugs are beautiful!
Received the order directly to the holiday, mail Russia failed, 8 days in Марушкино. Thank you, send fast, 20, he has adopted our acclaimed by mail. Quality is good, there is a spoon and stand.
The parcel came sdek for a month, approximately. The store is excellent. I recommend! The quality is excellent. The first time so satisfied with the goods with Ali. Thank you!
Chic Cup, at work everyone is delighted)
Delivery was long gone, already opened a dispute And the Cup came! The Cup itself is packed perfectly! Beautiful, made well, heavy in general quality, the store put a gift-Nice
Very beautiful mug, minus the handle heats up. The store put a napkin and a ring under the glass as a gift. Shipping fast
Delivery a little more than a month to St. Petersburg. Packaging allowed to reach the Cup not bat, but you can ask to pack the Cup more seriously. The rest is everything, as in the description. The Cup is very beautiful, the volume is small. I recommend.
Beautiful. But the "glass" itself is too blue
Delivery fast. Cup packed robustly. Very nice. Damage only stainless musiałam pay extra duty 35 USD.
Absolutely loved this product!! High quality and very detailed accessories. Seriously love love love this! Will definitely buy again to get the entire collection. Delivery is rather slow, but gets here anyhow. Packaged safely and well. Thank you very much indeed. This is a good Christmas present for my mother in law.
Although no stickers note glass, although no additional security shipment from store, order happened in perfect condition, thank you przewoźnikom